We offer high quality craft vinyls printed with eco solvent ink on a wide format Roland XR640 printer. If you do not see what you are looking for message us and we will be happy to work on a custom order.
We accept all payment forms offered through Etsy.
**There will be a 15% cancellation fee after three business days due to the time already put into creating your order.** THERE ARE NO REFUNDS ON ORDERS THAT ARE ALREADY PRINTED.
Shipping When messaging us please give us up to 48 hours to respond. Messages can sometimes get overwhelming but we try to get to everyone of them.
We use USPS First Class Mail for all domestic packages unless you purchase an upgrade.
SHIPPING AND HANDLING
- USPS First Class Mail with tracking (2-5 days)
- USPS Priority Mail (1-3 days) UPGRADED
****Please make sure that you have all the correct shipping information, we do charge shipping again if package is returned****
PROVIDING THE CORRECT ADDRESS IS THE RESPONSIBILITY OF THE CUSTOMER. IF YOU NOTICE THE INCORRECT ADDRESS IS ON YOUR ACCOUNT WE ASK THAT YOU CANCEL YOUR ORDER AND PLACE A NEW ONE WITG THE CORRECT INFORMATION.
You can find your tracking information by going to My Account and clicking on Purchases and Reviews. Find your purchase from Craft Vinyl Direct and you will be see a button that says "Track Your Item". Sometimes tracking information can take some time to come through, sometimes you can receive your item before your tracking even updates at all! This can be a frustrating process so patience is greatly appreciated. I will do all I can to ensure you receive the item you purchased and paid for. We like happy customers :)
Refunds and Exchanges
** If package is damaged during shipping we require a photo of the damage and items and we will gladly replace the items. Without this photo we will not send a replacement.**
**There will be a 15% cancellation fee after three business days due to the time already put into creating your order.** THERE ARE NO REFUNDS ON ORDERS THAT ARE ALREADY PRINTED AND SHIPPED.**
It is also very, very important to make sure the shipping address on your account is the address you want the item shipped to before you hit the submit order button. We will not take responsibility for items shipped to the incorrect address and will not refund items that are marked delivered by the usps to the address on your order. If items are returned they can be mailed back out once the customer purchases the re-ship. If you notice this information is incorrect please request a refund and place another order with the correct info. If you message us the correction we have no way to link the new address to the purchase receipt, it has to be entered manually at the time of shipment and unless I remember you sent a message there is now way for me to flag the change.
We will correct any mistakes we make so please let us know and we kindly ask that you give us the opportunity to correct mistakes because unfortunately they do happen.
If you do not see what you are looking for please convo us and we can work on a custom order for you.